At Vorp Energy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services.
- 1. Information We Collect
- 2. How We Use Your Information
- 3. SMS/Text Messaging Program Privacy
- 4. Information Sharing and Disclosure
- 5. Data Security
- 6. Data Retention
- 7. Your Rights and Choices
- 8. Cookie Policy
- 9. Children's Privacy
- 10. Changes to This Policy
- 11. Contact Information
1. Information We Collect
We collect several types of information from and about users of our services:
Personal Information
- Name and contact information (email address, phone number, mailing address)
- Company or organization name
- Payment and billing information
- Account credentials and preferences
- Communications with us, including emails, phone calls, and text messages
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring URLs and other usage data
2. How We Use Your Information
We use the information we collect to:
- Process orders and deliver products and services
- Send order updates, appointment reminders, and service notifications
- Provide customer support and respond to inquiries
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze usage patterns and trends
3. SMS/Text Messaging Program Privacy
Program Overview
When you opt into our SMS/text messaging program, we use your mobile phone number to send you transactional messages, service updates, appointment reminders, and promotional messages (if you've consented to marketing communications).
Information We Collect
When you subscribe to our SMS program, we collect:
- Your mobile phone number
- The date and time of your opt-in consent
- Your consent preferences (transactional only or marketing included)
- Message delivery status and timestamps
- Mobile carrier information (automatically provided by your carrier)
How We Use SMS Data
We use your SMS information solely for:
- Sending you messages you have explicitly consented to receive
- Processing and fulfilling your orders and service requests
- Sending appointment reminders and service notifications
- Providing customer support via text message
- Complying with legal and regulatory requirements
SMS Data Sharing and Protection
YOUR SMS OPT-IN DATA AND CONSENT WILL NOT BE SHARED WITH ANY THIRD PARTIES except:
- SMS service providers and aggregators who deliver messages on our behalf
- Customer service subcontractors who assist with message-related support
We will NEVER sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their marketing or promotional purposes.
Your SMS Privacy Rights
- Opt-Out: Text STOP to any message to immediately unsubscribe
- Help: Text HELP for assistance or contact information
- Frequency: Message frequency varies based on your activity and preferences
- Costs: Message and data rates may apply as charged by your mobile carrier
Carrier Disclaimers
Our SMS program is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing and Disclosure
Except as explicitly stated in our SMS/Text Messaging Program Privacy section above, we may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, shipping companies)
- Professional advisors such as lawyers and accountants
- Law enforcement or government agencies when required by law
- Business partners with your explicit consent
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
SMS/Text Messaging Data Retention
- Opt-in consent records: Retained for the duration of your subscription plus 3 years for compliance purposes
- Message history: Retained for 90 days unless longer retention is required by law or for dispute resolution
- Opt-out records: Retained indefinitely to honor your preferences and prevent re-subscription
- Mobile phone numbers: Deleted within 30 days of opt-out, except where retention is legally required
General Data Retention
- Customer account data: Retained for the duration of your account plus 7 years
- Transaction records: Retained for 7 years for tax and accounting purposes
- Marketing communications data: Deleted within 30 days of unsubscribe request
- Website analytics: Anonymized and retained for up to 2 years
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails or text messages at any time
- Portability: Request your data in a machine-readable format
For text messages, you can opt out at any time by replying STOP to any message we send you.
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vorp Energy
Email: sales@vorpenergy.com
Phone: (208) 904-0424
Address: 4774 South Hwy 191, Rexburg, ID 83440, United States